ORDERING:

1. Is crown moulding included in the Cove Lighting Kit?

No, you can use any crown moulding available in the market with Cove Lighting Kit.

2. Is Medallion included in the Ambient Medallion Fixture?

No, you can use any medallion smaller than 24" in diameter available in the market with our Ambient Medallion Fixture.

3. How can I pay for my order?

Payments are processed by PayPal. You can pay by Visa, Master card or your Paypal account.

4. How are the products shipped?

We ship our products by UPS or FedEx Ground service.

5. Do you ship to the US and Canada?

Yes. We ship our products to customers in the US and Canada.

6. Will I pay customs, brokerage fees or taxes when I order from the US?

No. We we will pay customs and brokerage expenses. You will not pay any sales taxes because of NAFTA. You may need to pay small brokerage fee (about $20) for small orders shipped by UPS Ground.

7. How long will it take for my order to get delivered?

We maintain a large inventory of the products we sell. It will take one to two weeks to deliver your order.

8. Is there a minimum order amount?

There is a minimum order of $50 for every order.

9. Where are you located, and where are the products shipped from?

We are located in Toronto, Ontario, Canada, and all the orders are shipped from our warehouse in Toronto.

10. How do I determine the size of the power supply?

A 2A power supply is enough for one roll (16 ft) of a 3528SMD Strip which uses 25 watts. Therefore, for two rolls, you would need a 4A power supply. Each roll of RGB or 5050SMD needs one 4A power supply.

11. How do I determine the type of connectors I need?

Each roll comes with a male-female connector to the power supply. Also, we include one Roll-to-Roll connector and one Wire-to-Roll connector for each roll. Please contact us for additional connectors, or if you are not sure how many of each you need.

12. How do I exchange items that I have already purchased?

Contact our staff for instructions pertaining to your particular order. Every exchange scenario can be different and there may be times when we can help you to avoid unnecessary costs of sending your items back to us.

13. Can we pick up the products, or have our own carrier to pick up?

Yes. You can pay for your order, and pick up from our location.

14. Can you accommodate special orders?

Yes. Special orders will be reviewed and approved on a case by case basis.  We will do our best to accommodate every special order request, but cannot guarantee that every request will be approved.

15. Do you offer Reseller, Wholesale, or Volume Pricing?

Yes.  We offer special pricing for Reseller, Wholesale and Volume pricing.  Contact us for more details.

16. Is it Safe to submit my credit card & personal information on your website?

Yes.  All online payments are processed by Paypal secure processing which uses 128 bit security encryption to ensure that customer's vital information is protected. Only information that is necessary to securely process and ship your order is required.  We do not receive your credit card information and absolutely under no circumstances will ever sell, rent or lease your email address to anyone, including marketers.

17. What would be the shipping cost?

Please see Shipping Cost for details.

18. Can I cancel my order?

Customer satisfaction is important to all of us at Prime LED Ligthing. We will ship your merchandise as quickly as possible. We can cancel your order, if it's not shipped yet. However, we shall not be able to process a cancellation once your order is shipped.

19. What should I do if the goods received are damaged?

All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. In case of damage during shipment, please notify us within 72 hours of receipt of the damaged merchandise.

20. What colors are LEDs available in?

LED lights are offered in a variety of base colors such as Red, Green, Blue and Amber. Because traditional incandescent light bulbs use filters to produce colors, they are extremely inefficient. LEDS can be blended together to produce millions of color options.

21. What is your return policy?

Prime LED Lighting accepts returns for items within 30 days from the date of purchase. No returns will be accepted beyond 30 days. It is the customer's responsibility to verify that the products are correct and function properly within this 30-day time frame. Refunds for returned items will be issued to the original method of payment, when possible. A restocking fee of 20% will be deducted from the credit for each item returned. Restocking fees must be applied since returned products can no longer be sold as new or warrantied.This fee will be waived, however, if the customer decides to exchange the item for another product or accept a store credit. All shipping costs incurred for returning items to Prime LED Lighting are the responsibility of the customer. All returns must be authorized and must have an RA# clearly marked on the box before being shipped back to us.Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 416-479-0165 to obtain a Return Authorization #.

TECHNOLOGY:

1. What is LED?

LED (Light Emitting Diodes) are the latest and most exciting technological advancement in the lighting industry. LED is a semiconductor device that emits visible light when electrical current passes through it, it is a special kind of diode. . LEDs are small, solid light bulbs which are extremely energy efficient and long lasting. LEDs operate differently than traditional incandescent light bulbs. This makes LEDs far more rugged and durable than traditional incandescent light bulbs. LED technology also offers many additional advantages over incandescent, neon and compact fluorescent lighting devices - such as exceptionally longer life span (60,000 hours), enormously lower energy usage (90% more efficient), reduced maintenance costs and higher safety. LEDs are currently being used for a wide variety of applications such as: residential lighting, aerospace, architectural lighting, automotive, aviation, broadcasting, electronic instrumentation, entertainment and gaming, industrial automation and controls, the military, traffic and safety & transportation.

2. What is the power consumption per linear foot of the LED flexible strip lighting?

The power consumption of the LED strip lighting is only 1.5 watts per linear foot.

3. What are the advantages of LEDs compared with conventional incandescent lights?

LEDs have many advantages over the traditional incandescent or halogen light bulbs, here is the list of most importnat advantages:

· Low power consumption - energy saving,
· Long lasting,
· Cold lighting,
· Ruggedness,
· Small size and weight,
· Fast switch times,
· Simple to use.

4. How efficient are LEDs?

LEDs are extremely energy efficient and consume up to 90% less power than incandescent bulbs. Since LEDs use only a fraction of the energy of an incandescent light bulb there is a dramatic decrease in power costs. Also, money and energy is saved in maintenance and replacement costs due to the long LED lifespan. Because of the low power usage of LEDs, they are becoming extremely popular for light sources in remote areas that use solar panels. Although LEDs have a higher initial cost than incandescent and compact fluorescent light bulbs, the cost is quickly recouped over time in lower electricity costs.

5. How long will LED lights last?

Longevity LEDs have a lifespan of up to 60,000 hours compared to 1,500 hours for incandescent bulbs. An LED light will last over 7 years (constant use) before needing replacement. On average, LED bulbs last 10 times as long as compact fluorescent bulbs, and 133 times longer than typical incandescent bulbs. Long lifespan of LEDs will dramatically reduce maintenance costs and lower long-term operating costs compared to traditional incandescent and fluorescent tubes.
LED lifespan scenarios: -         50,000 hours powered 4 hours/day  = 34 year lifespan -         50,000 hours powered 8 hours/day  = 17 year lifespan -         50,000 hours powered 24 hours/day = 6 year lifespan

6. How durable are LEDs?

LEDs are solid state lighting devices that utilize semiconductor material instead of a filament or neon gas. An LED light is a tiny chip encapsulated in an epoxy resin enclosure, which makes LEDs far sturdier than traditional incandescent light bulbs or fluorescent tubes. Since LEDs don't use fragile components such as glass and filaments, LEDs are able to withstand shock, vibration and extreme temperature.

7. How safe are LEDs?

Improved safety may be LED's most important benefit LED lights generate virtually no heat therefore they are cool to the touch and can be left on for hours without incident or consequence if touched. LED's produce 3.4 btu's/hour, compared to 85 for incandescent bulbs. In comparison, incandescent lighting expels 90% of the energy it consumes via heat, making the bulbs hot to the touch. LEDs reduce the potential for safety risks such as burns and fires.

8. Are LEDs eco friendly?

LEDs are made from non toxic materials, unlike fluorescent lighting that uses mercury that may pose a danger to the environment. LED’s are also recyclable and considered “green” or Earth-Friendly.

9. How does future look for LEDs?

LEDs are poised to replace traditional incandescent light bulbs. LEDs are rapidly becoming the preferred lighting solution of both professionals and residential users. LED technology is continually advancing - producing brighter LED bulbs.  The U.S. Department of Energy hopes to reduce the electricity used for lighting by 50% by converting to LED based light sources.

10. What are the applications of LEDs?

LEDs are currently used for a wide variety of different applications such as: residential lighting, aerospace industry, architectural, automotive, broadcasting, electronic instrumentation, entertainment and gaming, the military, traffic and transportation.  Since LEDs are focused lights they prove best at specific lighting tasks such as desk lamps, reading lights, night lights, security lights, spot lights, accent lights and lighting for signage.

INSTALLATION:

1. Where do I position the strip light under the cabinet for maximum light?

The ideal location is 4 inches back from the front of the cabinet box.

2. What kind of wire should I use?

You can use 18/2 stranded wire available at your local hardware store.

3. Can low voltage wire be buried behind tile?

Yes. A quick and easy way to run the wire is to cut a small groove in the drywall and push the wire in, flush with the wall. One coat of drywall tape and mud will seal it all up. Make sure not to puncture the vapour barrier.

4. Why didn't some of the lights light?

You have to keep the + and - consistent from the driver (power supply) to the last light connection. + and - are marked on the end of the strips.

5. How should I install the Cove Lighting Kit?

Please see Installation of Cove Lighting Kit for detailed instructions.

6. How should I install the Ambient Medallion Fixture?

Please see Installation of Ambient Medallion Fixture for detailed instructions.

7. Can I cut the flexible LED strips?

Yes, you can cut the strips every 2 inches. The place that you can cut the strips are marked on the strips. Please see Connecting LED Strips

8. Is there adhesive on the back of the LED flexible strips?

Yes, there is 3M adhesive tape on the back of the flexible LED strips. It will adhere to any flat, clean and dry ssurface.

9. How should I connect LED flexible strips to each other or the power source?

Please see Connecting LED Strips.

Couldn't you find an answer to your question? Please contact us with your question(s), and we will reply asap.